My experience in this course can be described in one sentence only “I am so tired, but so happy”. There are so many topics in this course and you have lots of challenges every day, but I think this is the best thing about it, that you can experience different types of working areas in the hospitality field.

As a way to overcome these challenges you have to trust and rely on your classmates. I learned to trust in other people but I got some self-confidence, too. Now, I know that I am able to do so many things. I had the opportunity to practise as a barista, a tourist agent, a food and beverage attendant, and so on. In this way I was able to figure out what I want to do in the future. I want to be a baker or a patisserie chef by the end of next year; meanwhile I am working as a barista, because having my own coffee shop is my dream.

But for me, the most important part was learning to work as a team. On our first day, Justyna said to us “You will get really close during this course” and I didn’t believe her (sorry Justyna). I thought “Yeah, maybe we can make some friends, but I doubt I can be really close to everybody in this class.” But as the days were passing I got to know all these people and I got attached to them.

I am really sad this week, because it is our last one together and I am going to miss all my classmates: from Jae Seok with his special sense of humour, through Eric the dance machine (put some music on when he is cooking and you will know what I am talking about), to Haruna who is crazy when she is close to me, the shy and hardworking Yuka, Yukiko, Saori, Abigail, Deisy, Miyoko and Fuangfa. I am really going to miss all of you guys! When we were preparing for wine tasting I was really impressed because even if we didn’t talk about things we were working simultaneously and cooperating with each other. Through all the hectic work we got closer and closer; we shared laughs together; we helped each other and we managed to have everything ready for each event.

So customer service is a fast paced course lasting four weeks during which you can experience what it is like to be working in the hospitality industry in Australia. On top of that you will have lots of fun and meet amazing people. So if you are looking for a job in Cairns I recommend that you take this course.

Last but not least, I need to say thank you to Carolina from Lake 67 who encouraged me to take this experience. It exceeded my expectations and I really enjoyed it. And of course thank you to our lovely and encouraging teacher Justyna, without you the course wouldn’t have been the same.

Berta, Customer Service Course